Privacy Policy

Vocable ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice-powered form builder platform, website, and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access or use the Service.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, and password. If you sign up through a third-party provider (such as Google), we receive your name and email from that provider.

Voice and Conversation Data

When respondents interact with voice forms created on our platform, we process audio recordings and generate text transcriptions. This data is used to extract structured form responses and is stored in association with the form creator's account.

Form Submission Data

We store the structured data extracted from voice conversations, including names, email addresses, phone numbers, and any other fields defined by the form creator. This data belongs to the form creator and is processed on their behalf.

Usage Information

We automatically collect information about how you interact with the Service, including pages visited, features used, session duration, browser type, device information, and IP address.

Payment Information

Payment processing is handled by our third-party payment processor (Stripe). We do not store your full credit card number. We receive and store transaction identifiers, plan details, and billing history.

2. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process voice conversations and extract structured form data
• Send transactional communications (account confirmations, billing receipts, security alerts)
• Provide customer support and respond to inquiries
• Analyze usage patterns to improve our AI models and user experience
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use voice recordings or form submission data for advertising purposes.

3. Data Storage and Security

Your data is stored on secure servers hosted by reputable cloud infrastructure providers. We implement industry-standard security measures including:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Regular security audits and penetration testing
• Access controls and authentication for all internal systems
• Automated monitoring for unauthorized access attempts
• Regular backups with encrypted storage

Voice recordings are processed in real time and can be configured for automatic deletion after transcription. Form creators control the retention period for submission data through their account settings.

4. Third-Party Services

We use the following categories of third-party services to operate the platform:

• Cloud Infrastructure: For hosting, storage, and compute resources
• Payment Processing: Stripe processes payments on our behalf
• Analytics: To understand usage patterns and improve the Service
• Email Delivery: For transactional and account-related communications
• AI/ML Services: For speech recognition and natural language processing

Each third-party provider is bound by data processing agreements that limit their use of your information to providing services on our behalf.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• With your consent: When you explicitly authorize sharing
• Service providers: With third parties who perform services on our behalf, subject to confidentiality obligations
• Legal requirements: When required by law, regulation, or legal process
• Safety: To protect the rights, safety, or property of Vocable, our users, or the public
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, contact us at privacy@vocableform.com. We will respond to your request within 30 days.

7. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We use analytics cookies to understand how the Service is used. You can control cookie preferences through your browser settings. The Service functions without non-essential cookies, though some analytics features may be limited.

8. Children's Privacy

The Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice via email or in-app notification. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: